How Do We Fix This?

How Do We Fix This?

  If you’re like me, you aren’t entirely sure which direction to go if you need to get to room 120. How can this sign be “fixed” to make it clearer? Here’s another example of the same problem. Instead of diving into solutions here,...
Security and User Experience

Security and User Experience

Following the basics of good User Experience (i.e. Don’t Make Me Think and Cognitive Load), securing software makes it less usable. There’s no way around it. Security is “friction” by design and “friction” is bad for...

It’s the User’s Problem

Why are address forms like this?… And not like this?… You might say, “that’s the way forms have always been done.” But there’s two problems with that. First, do you fill in boxes when you write on an envelope? Second, it isn’t...

Page scanning patterns

All cultures read from the top down and most cultures read from left to right. But while that knowledge is important for page design, designers know the task is much more complex. Recent studies have shown that people first scan a page to get a sense of whether they...