Recommended Reading

Recommended Reading Not everyone has time to become User Experience Experts (yeah, I just made that up). But, we are all responsible for the user experience. If you find yourself scoffing at, wondering about, confused about, or behind-the-times on user experience,...
How Do We Fix This?

How Do We Fix This?

  If you’re like me, you aren’t entirely sure which direction to go if you need to get to room 120. How can this sign be “fixed” to make it clearer? Here’s another example of the same problem. Instead of diving into solutions here,...
Edge is Merely IE 12

Edge is Merely IE 12

I’ve spent some time the past few months playing with Microsoft’s new browser called, “Edge.” Early on, it was announced as Project Spartan and was supposed to “feature an all-new rendering engine.” Later, the product was renamed...
Security and User Experience

Security and User Experience

Following the basics of good User Experience (i.e. Don’t Make Me Think and Cognitive Load), securing software makes it less usable. There’s no way around it. Security is “friction” by design and “friction” is bad for...
Norman Doors

Norman Doors

We’ve talked before of Affordance, a term created by the esteemed Donald Norman. He is also famous for a phenomenon called, “Norman Doors.” They are unfortunately named after him because, once you recognize them, you’ll see them everywhere and...

What is Excise?

In Alan Cooper’s About Face 3, there is an entire chapter dedicated to excise. I’ve used the word in passing before and it is often asked, “What is excise?” Simply put, excise is any action that doesn’t directly contribute to a goal, but...

Recognizing Icons

Semiotics is Academic You can read a lot about Semiotics and the study of icons.  A lot of it is very academic and difficult to get through with high comprehension. But, it helps to understand some basics. Below is my reinterpretation and distillation of a lot of...